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Customer Support & Helpdesk

Ask Users for Their Email and Escalate Support Requests to Slack

Sub-workflow an AI agent can call to request a user's email address, then posts the request to a Slack support channel for help.

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What it does

### Sub-workflow: Custom tool The agent above can call this workflow. It checks if the user has supplied an email address. If they haven't it prompts them to provide one. If they have, it messages a customer support channel for help.

The steps

  1. When chat message received
  2. OpenAI Chat Model
  3. Simple Memory
  4. When Executed by Another Workflow
  5. Check if user has provided email
  6. Message Slack for help
  7. Confirm that we've messaged a human
  8. Prompt the user to provide an email
  9. Not sure?
  10. AI Agent
  11. Error Handler

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