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Library / Customer Support & Helpdesk

Customer Support & Helpdesk

Support Customers on Gmail with GPT-4o and Drive Knowledge

When a new Gmail email arrives, GPT-4o classifies it, replies using a Pinecone knowledge base built from Drive, alerts Slack for urgent ones and logs analytics.

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The steps

  1. Gmail Inbox Monitor
  2. Email Content Preprocessor
  3. Intelligent Email Classifier
  4. GPT-4o Language Model
  5. Urgent Email Filter
  6. Slack Notification Hub
  7. Analytics Data Logger
  8. Gmail
  9. Google Drive Trigger
  10. Google Drive
  11. Pinecone Vector Store
  12. Embeddings OpenAI
  13. Default Data Loader
  14. Recursive Character Text Splitter

18 steps in total.

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