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Customer Support & Helpdesk

Customer Support Chatbot for Orders in Google Sheets

When a chat message arrives, an OpenAI agent with memory looks up the customer and their orders in Google Sheets and can update an order.

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The steps

  1. When chat message received
  2. OpenAI Chat Model
  3. Window Buffer Memory
  4. Get Current Customer
  5. Get Orders By Customer Id
  6. Update Order By Id
  7. WalTart Customer Support

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