Эскалация нарушений SLA по инцидентам через приём webhook и вызовы HTTP-действий

## Enterprise SLA Orchestration Engine Receives an incident or ticket, calculates SLA deadlines, detects breaches, walks an escalation chain, triggers automatic actions, and returns a full orchestration report. ### All nodes (1-line each) 1. Webhook - Incident / Ticket Intake – Receives the incident or ticket payload via POST. 2. Code - Validate & Calculate SLA – Validates the request and computes response/resolution deadlines. 3. Code - Detect Breach Status – Determines whether the SLA is on-track, at-risk or already breached. 4. Wait - Pre Escalation Eval – Short pause before escalation evaluation. 5. Code - Build Escalation Plan – Selects the required escalation levels and automatic actions based on severity and breach state. 6. Wait - Pre Level 1 Action – Pause before Level-1 automatic action. 7. HTTP Request - Level 1 Action – Executes Level-1 action (notify assignee / create task). 8. Code - Process Level 1 – Records Level-1 result and decides if further escalation is needed. 9. Wait - Pre Level 2 Action – Pause before Level-2 escalation action. 10. HTTP Request - Level 2 Action – Executes Level-2 action (notify manager / reassign). 11. Code - Process Level 2 – Records Level-2 result and decides if final escalation is required. 12. Wait - Pre Level 3 Action – Pause before Level-3 (executive) action. 13. HTTP Request - Level 3 Action – Executes Level-3 action (executive alert / war-room). 14. Code - Process Level 3 – Records Level-3 result. 15. Code - Build Orchestration Report – Aggregates breach status, escalation steps and actions into a final report. 16. Code - Finalize Response – Assembles the response payload for the caller. 17. Respond to Webhook – Returns the complete SLA orchestration result.