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Customer Support & Helpdesk

Turn Slack Support Requests into Linear Tickets with OpenAI

On a schedule, new help messages in a Slack channel are checked by OpenAI and, if needed, a Linear ticket is created.

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What it does

## Try It Out! ### This workflow does the following: * Monitors a Slack channel for new user messages asking for assistance * Only user messages which are tagged with the ticket(🎫) emoji are processed. * Linear is first checked to see if a ticket was created for the user message. * User messages are sent to ChatGPT to generate title, description and priority. * Support ticket is created in Linear. ### Need Help? Join the Discord or ask in the Forum! Happy Hacking!

The steps

  1. Slack
  2. OpenAI Chat Model
  3. Structured Output Parser
  4. Schedule Trigger
  5. Get Values
  6. Create New Ticket?
  7. Get Existing Issues
  8. Generate Ticket Using ChatGPT
  9. Create Ticket
  10. Merge
  11. Get Hashes Only
  12. Collect Descriptions

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