Library / Customer Support & Helpdesk
Customer Support & Helpdesk
Train a WhatsApp Support Bot from Product Pages
When a WhatsApp message arrives, a train: command scrapes a product page into Google Sheets with OpenAI, and other messages get customer support answers from that data.
What it does
## 🔴 STEP 2 – Product Data Training (Triggered by train:) Triggered when the message starts with train:. OpenAI API keys : Here 1. Extract URL from Message Uses regex to detect and extract the product link. 2. Fetch HTML Content Sends an HTTP request to retrieve the full page content. 3. Clean HTML Data Strips HTML tags, scripts, and formats the text. 4. Save Raw Product Info Appends the cleaned content and URL into Google Sheets. 5. AI: Enhance Product Details - Extracts Product Name - Detects Price (subscription or one-time) - Identifies Product Topic - Generates FAQs 6. Update Product Sheet Enriches the row in Sheets with structured product data.
The steps
- WhatsApp Business Cloud
- Incoming Message Trigger
- Check If Training
- Extract URL from Text
- Fetch HTML Page
- Clean HTML Content
- Save Raw Product Info
- OpenAI Model
- Short-Term Memory
- Update Product Sheet
- AI Agent - Customer Support Agent
- AI Agent - Enhance Product Details
- OpenAI Model1
- Conversation Memory
16 steps in total.
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