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Customer Support & Helpdesk

Answer support questions with OpenAI and log them to Google Sheets

Receives support questions via webhook, answers with OpenAI using company info from an environment variable, and logs the exchange to Google Sheets without a vector database.

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What it does

## SupportFlow Lite — Simple AI Bot No vector database needed. Uses company info from environment variable. Best for: Small businesses, MVPs, testing. Setup: 2 minutes (just OpenAI + Sheets). Upgrade to Main workflow when you need RAG-powered knowledge base.

The steps

  1. Receive Message
  2. Validate Input
  3. AI: Generate Response
  4. Merge Response
  5. Log to Sheets
  6. Respond to Customer

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