Triage Jira Support Tickets with OpenAI

## Try It Out! ### This n8n template automates triaging of newly opened support tickets and issue resolution via JIRA. If your organisation deals with a large number of support requests daily, automating triaging is a great use-case for introducing AI to your support teams. Extending the idea, we can also get AI to give a first attempt at resolving the issue intelligently. ### How it works * A scheduled trigger picks up newly opened JIRA support tickets from the queue and discards any seen before. * An AI agent analyses the open ticket to add labels, priority on the seriousness of the issue and simplifies the description for better readability and understanding for human support. * Next, the agent attempts to address and resolve the issue by finding similar issues (by tags) which have been resolved. * Each similar issue has its comments analysed and summarised to identify the actual resolution and facts. * These summarises are then used as context for the AI agent to suggest a fix to the open ticket. ### How to use * Simply connect your JIRA instance to the workflow and activate to start watching for open tickets. Depending on frequency, you may need to increase for decrease the intervals. * Define labels to use in the agent's system prompt. * Restrict to certain projects or issue types to suit your organisation. ### Requirements * JIRA for issue management and support portal * OpenAI for LLM ### Customising this workflow * Not using JIRA? Try swapping out the nodes for Linear or your issue management system of choice. * Try a different approach for issue resolution. You might want to try RAG approach where a knowledge base is used. ### Need Help? Join the Discord or ask in the Forum! Happy Hacking!