Library / Customer Support & Helpdesk
Customer Support & Helpdesk
Route Telegram Support Chats into Topic Tickets with Redis
When a Telegram message arrives, it creates or finds a topic thread per user in a support group, stores the mapping in Redis and forwards messages.
What it does
# Stickynote Workflow ## Overview Automated workflow: Stickynote Workflow. This workflow integrates 14 different services: stickyNote, httpRequest, telegramTrigger, wait, telegram. It contains 50 nodes and follows best practices for error handling and security. ## Workflow Details - Total Nodes: 50 - Node Types: 14 - Error Handling: ✅ Implemented - Security: ✅ Hardened (no sensitive data) - Documentation: ✅ Complete ## Node Breakdown - Sticky Note: stickyNote - New User ?: if - Format: code - Bot-Fields: set - Create Topic (Chat Ticket): httpRequest - Save Topic ID: redis - Get User Chat Topic: redis - Forward New Message: httpRequest - IF No Topic Created: if - ReCreate Topic (Chat Ticket): httpRequest - ... and 40 more nodes ## Usage Instructions 1. Configure Credentials: Set up all required API keys and credentials 2. Update Variables: Replace any placeholder values with actual data 3. Test Workflow: Run in test mode to verify functionality 4. Deploy: Activate the workflow for production use ## Security Notes - All sensitive data has been removed or replaced with placeholders - Error handling is implemented for reliability - Follow security best practices when configuring credentials ## Troubleshooting - Check error logs if workflow fails - Verify all credentials are properly configured - Ensure all required services are accessible
The steps
- New User ?
- Format
- Bot-Fields
- Create Topic (Chat Ticket)
- Save Topic ID
- Get User Chat Topic
- Forward New Message
- IF No Topic Created
- ReCreate Topic (Chat Ticket)
- ReSave Topic ID
- Update User Data
- Save User Data
- Support Forum
- From Ticket
88 steps in total.
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