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Customer Support & Helpdesk

Route Telegram Support Chats into Topic Tickets with Redis

When a Telegram message arrives, it creates or finds a topic thread per user in a support group, stores the mapping in Redis and forwards messages.

What it does

# Stickynote Workflow ## Overview Automated workflow: Stickynote Workflow. This workflow integrates 14 different services: stickyNote, httpRequest, telegramTrigger, wait, telegram. It contains 50 nodes and follows best practices for error handling and security. ## Workflow Details - Total Nodes: 50 - Node Types: 14 - Error Handling: ✅ Implemented - Security: ✅ Hardened (no sensitive data) - Documentation: ✅ Complete ## Node Breakdown - Sticky Note: stickyNote - New User ?: if - Format: code - Bot-Fields: set - Create Topic (Chat Ticket): httpRequest - Save Topic ID: redis - Get User Chat Topic: redis - Forward New Message: httpRequest - IF No Topic Created: if - ReCreate Topic (Chat Ticket): httpRequest - ... and 40 more nodes ## Usage Instructions 1. Configure Credentials: Set up all required API keys and credentials 2. Update Variables: Replace any placeholder values with actual data 3. Test Workflow: Run in test mode to verify functionality 4. Deploy: Activate the workflow for production use ## Security Notes - All sensitive data has been removed or replaced with placeholders - Error handling is implemented for reliability - Follow security best practices when configuring credentials ## Troubleshooting - Check error logs if workflow fails - Verify all credentials are properly configured - Ensure all required services are accessible

The steps

  1. New User ?
  2. Format
  3. Bot-Fields
  4. Create Topic (Chat Ticket)
  5. Save Topic ID
  6. Get User Chat Topic
  7. Forward New Message
  8. IF No Topic Created
  9. ReCreate Topic (Chat Ticket)
  10. ReSave Topic ID
  11. Update User Data
  12. Save User Data
  13. Support Forum
  14. From Ticket

88 steps in total.

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