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Library / Data Sync & ETL

Data Sync & ETL

Sync Pipedrive and Zendesk records on a scheduled basis

Runs on a schedule and transfers data between Pipedrive and Zendesk to keep sales and support records consistent.

The steps

  1. Get last execution timestamp
  2. Set new last execution timestamp
  3. Get tickets created after last execution
  4. Get requester information
  5. Keep only needed requester information
  6. Keep only requester owner email
  7. Every 5 minutes
  8. Add requester information to ticket data
  9. Search requester in pipedrive
  10. Get owner information of Pipedrive contact
  11. Get agents and admins
  12. Keep only email and Id
  13. Add Pipedrive agent data to pipedrive contact information
  14. Add contact owner to ticket data

17 steps in total.

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