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Customer Support & Helpdesk

Answer HubSpot Chat Messages with an OpenAI Assistant

When a HubSpot chat message arrives, an OpenAI Assistant answers it, runs required actions, and logs data to Airtable before replying in HubSpot.

What it does

Run required actions based on Assistant answer and respond to Assistant with the function answer. Each route is a function that you need to define inside your assistant configuration.

The steps

  1. getHubspotMessage
  2. OpenAi Create Thread
  3. OpenAI Run
  4. Get Run
  5. Get Last Message
  6. HTTP Request
  7. Completed, Action or Inprogress
  8. Wait
  9. Wait1
  10. Submit Data
  11. Select Function
  12. Code1
  13. Wait2
  14. HTTP Request1

26 steps in total.

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