Sync Zendesk Help Center Articles to Airtable as Markdown

# Sync Zendesk Knowledge Base Articles to Airtable ## Overview This workflow fetches articles from a Zendesk Knowledge Base and syncs them into an Airtable base. It’s designed for teams who want to repurpose, back up, or enrich Zendesk content—making it available in Airtable (or elsewhere). ## Who is it for * Customer service or support teams who want to use their Zendesk articles in other tools. * Content/Knowledge managers consolidating or migrating knowledge bases. * Ops/automation specialists who want Markdown versions of articles (could be adapted to Notion, Google Sheets, or any Markdown-friendly system). ## Prerequisites * Airtable base set up using this template. It includes the fields Title, Content, URL and Article ID. * Zendesk account with API access (read permissions for help center articles) * Zendesk API credentials (see instructions below) * Airtable API credentials (see instructions below) ## Getting Your Credentials Airtable: 1. Sign up or log in to Airtable. 2. Go to your account settings and generate a Personal Access Token (recommended scopes: data.records:read, data.records:write). 3. In n8n, create new Airtable credentials using this token. Zendesk: 1. Log in to your Zendesk dashboard. 2. Go to Admin Center > Apps and Integrations > Zendesk API. 3. Enable “Token Access,” and create an API token. 4. In n8n, add Zendesk credentials with your Zendesk domain, email, and the API token. ## How it works ### 1. Triggers * Manual: For first setup, use the Manual Trigger to fetch all existing articles. * Scheduled: Automatically runs every N days to fetch only new or updated articles since the last run. ### 2. Fetch Articles from Zendesk * Calls the Zendesk Help Center API, using pagination to handle large volumes. ### 3. Extract and Prepare Data * Splits out each article, then collects fields: id, url, title, and body. * Converts the article body from HTML to Markdown (for portability and easier reuse). ### 4. Upsert Into Airtable * Inserts new articles, or updates existing ones (using Article ID as the unique key). * Fields stored: Title, Content (Markdown), URL, Article ID. ## Airtable Template * Use this Airtable template as your starting point. * Make sure the table has columns: Title, Content, URL, Article ID. You can add more depending on your needs. ## Example Use Cases * Migrating Zendesk articles to anothe