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Customer Support & Helpdesk

Acuity Scheduling Support Chatbot with OpenAI

When a chat message arrives, an OpenAI agent with memory searches the Acuity support site and answers scheduling questions.

What it does

# Chattrigger Workflow ## Overview Automated workflow: Chattrigger Workflow. This workflow integrates 13 different services: stickyNote, httpRequest, agent, splitOut, set. It contains 19 nodes and follows best practices for error handling and security. ## Workflow Details - Total Nodes: 19 - Node Types: 13 - Error Handling: ✅ Implemented - Security: ✅ Hardened (no sensitive data) - Documentation: ✅ Complete ## Node Breakdown - When chat message received: chatTrigger - OpenAI Chat Model: lmChatOpenAi - Simple Memory: memoryBufferWindow - Acuity Support Search API: httpRequest - Extract Relevant Fields: set - Results to Items: splitOut - Has Results?: if - Empty Response: set - Aggregate Response: aggregate - Knowledgebase Tool: toolWorkflow - ... and 9 more nodes ## Usage Instructions 1. Configure Credentials: Set up all required API keys and credentials 2. Update Variables: Replace any placeholder values with actual data 3. Test Workflow: Run in test mode to verify functionality 4. Deploy: Activate the workflow for production use ## Security Notes - All sensitive data has been removed or replaced with placeholders - Error handling is implemented for reliability - Follow security best practices when configuring credentials ## Troubleshooting - Check error logs if workflow fails - Verify all credentials are properly configured - Ensure all required services are accessible

The steps

  1. When chat message received
  2. OpenAI Chat Model
  3. Simple Memory
  4. Acuity Support Search API
  5. Extract Relevant Fields
  6. Results to Items
  7. Has Results?
  8. Empty Response
  9. Aggregate Response
  10. Knowledgebase Tool
  11. AcuityScheduling Support Chatbot
  12. KnowledgeBase Tool Subworkflow
  13. Error Handler
  14. Error Handler for d9f2e90f

23 steps in total.

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