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Customer Support & Helpdesk

Answer Intercom Chats with GPT-4o and Discord Reports

When an Intercom webhook arrives, an OpenAI GPT-4o agent replies, and each conversation is mirrored into a Discord thread for the team.

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The steps

  1. Split Out
  2. Aggregate
  3. If2
  4. Switch
  5. Intercom Webhook Trigger
  6. Whether it is a new conversation or not
  7. [Intercom] GET conversation
  8. [Discord] Create Thread
  9. [Discord] Type first message into the thread
  10. [Intercom] Store the thread ID as a 'note'
  11. Isolating the 'note' to get the thread ID stored
  12. Isolating all textual messages contents
  13. conversation -> JSON
  14. conversation info -> JSON

30 steps in total.

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